Responsibilities:

1. Technical Troubleshooting:

   • Provide advanced troubleshooting for a variety of issues, including:
     • Desktop and laptop computers, servers, and network hardware.
     • Software and OS-related problems, particularly with Microsoft Windows.
     • Printers, print servers, and peripherals.
     • VPN connectivity and network access.

2. Systems Management:

   • Monitor and address antivirus alerts using remediation tools.
   • Ensure systems remain patched, secure, and updated to reduce downtime.

3. End-User Support:

   • Resolve tickets related to hardware, software, and network issues efficiently and professionally.
   • Guide employees through IT best practices, tools, and security processes.

4. Collaboration and Growth:

   • Participate actively in team discussions to identify solutions and improve workflows.
   • Stay curious and seek opportunities to learn new skills, including scripting, network automation, and basic database tasks, with guidance when needed.

5. Customer Service:

   • Maintain excellent interpersonal and communication skills, ensuring a positive, customer-focused experience for users.
   • Independently manage priorities and tasks, ensuring issues are resolved promptly without requiring constant supervision.

Qualifications and Skills:

• Experience:

  • 1-3 years of hands-on experience in desktop support (strongly preferred).

• Technical Proficiency:

  • Thorough familiarity with Microsoft Windows OS and the Office/O365 suite.
  • Exposure to antivirus monitoring and remediation tools.
  • Knowledge of basic IT infrastructure, including networks, servers, and peripherals.

• Certifications:

  • CompTIA A+, Network+, or similar certifications (preferred but not required).

• Professional Skills:

  • Excellent problem-solving abilities and attention to detail.
  • Ability to work collaboratively in a team environment while being self-motivated to work independently.
  • Eagerness to grow professionally, particularly in technical areas like scripting, network automation, and database work.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.